How it works

People often ask us, but how can you access my medical records? How will my doctor know it's ok to release them to you? Great question! Once you tell us your doctors' names — either by phone or by entering them into our site — here’s how it works:

Picnic Instant-Access

Picnic Instant-Access

Doctors increasingly use electronic medical record systems instead of paper files, which is great news for getting all your records together. Because of some recent legal changes, most doctors using these computer systems must now have what’s known as a “Patient Portal” — a website and/or app that allows you to electronically access a subset of your medical records. If you have one of these portals, you’ll enter your username and password in PicnicHealth’s secure signup process. Our system then automates pulling records out of your patient portal, using your username and password to secure access. We’ll also research whether your doctor has a portal available and help you get signed up if you aren’t already.

Picnic Record-Retrieval

Picnic Record-Retrieval

For most people, not all of your information is available through patient portals, both because not all doctors have them set up and because they’re usually missing some key information like doctor’s notes and medical images. We’ll ask you to e-sign a standard authorization allowing us to act on your behalf to request your medical records. This form should be familiar; it's the same one your doctor asks you to sign when he or she needs to request some of your records from another provider.