Resources
Community Stories

Lifting Up Legacy Families

By 
Liz Heinze, José Vadi

Feb 08, 2022 • 5 min read

Blog post originally written by the AllStripes community team. AllStripes was acquired by PicnicHealth in 2023.

After experiencing profound loss as a result of Niemann-Pick disease type C, Liz Heinze became determined to find ways for bereaved families to stay involved with the NPC community. Three of Liz’s four children — Tyler, Katie and Faith — have passed away after living with NPC, a rare, genetic disease that affects the body’s ability to metabolize fat within cells.

Today, Liz is a board member of the National Niemann-Pick Disease Foundation (NNPDF) and on her way to earning a nursing degree, and her daughter Serina, who is 22 and does not have NPC, leads a program for siblings whose families are affected by NPC. Liz spoke with AllStripes about her children’s diagnostic journeys, what makes a good neurologist and how legacy families can help guide families through the everyday challenges of this rare disease. 

The day my oldest child, Tyler, was diagnosed with NPC, the doctor turned to me and said, “I don’t know if you’re planning on having other children, but that’s something you’re really going to have to consider.” And I looked back at him and said, “Well, I’m pretty sure I’m pregnant with my fourth child right now.” 

This doctor was such a great neurologist. He was even reluctant to tell us what the disease was at that appointment — he didn’t want us to research on our own and get scared. He had gone online to look for anything people-friendly for us to read, and all he found was a one-page document that you could pick through, still full of medical terminology. He handed it to us and said, “I want you to sit here and read through this, see what you think, and I’ll come back in a few minutes and discuss it.” 

At that point, we’re in shock. We didn’t know what to expect. We were probably there for 45 minutes, where he’d just leave us to be in the room by ourselves, come back, ask if we had more questions, give us more time. It was because you never think of your questions in the moment, it’s always afterward, when the doctor leaves the room. He gave us a good amount of time to read over things and come up with questions. He also felt bad due to the lack of information available back in 2003. After that he asked, “Do you want to go on with testing the other kids? Or do you just want to absorb this for a while?”

Tyler was five and a half when he was diagnosed with NPC, in January of 2003. I was pregnant with Faith very early on when we got the diagnosis for Tyler, and Katie had already been born, just over a year old. Faith was born that September. We weren’t ready to test the other kids yet but that came with time. Tyler is our first, oldest child, and then we had our three girls Serina, Katie and Faith.  When Faith was 3 weeks old she had a blockage to her intestine, which eventually — after a mishap with our first attempt — led to her diagnosis. Katie was just over a year old when she was diagnosed, and Serina was 4 when she got a negative result. 

When Tyler was diagnosed, they had a listserv through the National Niemann-Pick Disease Foundation (NNPDF). I followed other parents and didn’t post so much as just watching other parents, seeing what they’re going through. It’s unique finding someone who’s so close to you and your journey. You tend to watch what’s next, what they’re dealing with, what’s coming up in their lives. I did that with another mom and her daughter, and found different ways that they were coping and getting the help they needed through that listserv. Now we have Facebook but it’s not the same, it’s different. This was very private, just the NPC community, unlike Facebook. 

Tyler passed the day after Christmas in 2005. He never got on the experimental treatments. He was eight and a half, three years after his diagnosis. Katie passed in January 2016 and Faith in July 2018. Katie very much passed from NPC complications. Faith jumped out of her wheelchair, broke her arm and potentially had blood clot complications. Katie and Faith were both 14 years old when they passed away. They’d both been on Zavesca, a medication doctors sometimes prescribe off-label to treat some of the neurological symptoms of NPC. We tried getting them enrolled in off-label trials but it wasn’t possible.

We’ve come through some super tough times. We’re at a point now where our mission is just to help the other families. Even just to make it a little bit better for them. Eventually a treatment or cure is the end goal. 

After Faith passed away, I wanted to help bring more awareness to those who have lost and who want to help out the families who haven’t lost someone. There’s sometimes a disconnect between the families who no longer face the everyday challenges of NPC and parents who are currently caring for family members living with NPC.

For the parents currently caregiving, we can help provide assistance with finding the right equipment, resources to get things paid for with insurance. How do you manage all of that on top of caring for your kid? And on top of the everyday issues, you have a full-time job dealing with insurance companies getting them to pay for medical expenses. I’m trying to lift up our legacy families to help and aid where necessary without stepping on toes. We’re also very passionate about the Sibling Program, my daughter Serina’s been leading that for years. This program brings siblings into that safe space, to know they have someone they can talk to.

I sometimes feel like other parents have it all together, knowing every date of every diagnosis, and for me it’s so hard to remember sometimes. When I saw AllStripes on the NNPDF’s Facebook, I started the process of joining the research program immediately. 

Once the records started appearing, I realized how good this is for me. It's healing for me to look at the medical records and remember what happened and who did it. I think it’s a great tool. Because just getting through your day or your month — some of the pieces that I had forgotten about are there in the medical records for me to remind myself: We did do all of that.

We know that every person's story is unique and deserves to be heard.

Join our early breast cancer registry to be counted and share your story with research.

Learn More

Create a List

List the names of all the doctors, hospitals, and other facilities your loved one visits regularly, along with those they have visited in the past. Try to go back as far as you can, striving for at least the last 5-10 years, but do your best. Even if you can’t remember them all, having a strong baseline can help you quickly identify gaps in records.

Ensure You Have the Appropriate Legal Status

It is important to make sure that you are fully empowered to make decisions on behalf of your loved one with Alzheimer’s. Your relationship status with the patient may not be enough to legally give you access to your loved one's medical information. It is a good idea to talk to an expert about securing special legal status, such as Power of Attorney (POA), a legal document that allows an individual to name someone as their decision maker should they no longer be able to make decisions on their own.

Gather and Organize the Medical Records in One Place

It’s important to have all of your loved one’s medical records together in one spot. This makes it much easier for you and your loved one’s physicians to accurately map the patient’s medical journey and more easily share information between doctors. Fortunately, tools exist to make record management and access simple. A free resource like PicnicHealth helps you collect and organize all of this information. PicnicHealth’s intuitive timeline allows you to pinpoint data across the medical history, eliminating your need for keeping heavy binders filled with paper records or keeping track of multiple software portal logins.

Review the Medical Records to be an Informed Advocate

The better you understand your loved one's medical history, the better you can advocate on their behalf. Access and understanding of this information will help you to ask informed questions with physicians. Through regular communication backed by the data in the medical records, you can help your loved one’s care team develop a more successful care plan.

Learn more about PicnicHealth’s commitment to the Alzheimer’s community and the Alzheimer’s Association

Learn More

Together, we can make a difference.

Learn more about PicnicHealth’s commitment to the Alzheimer’s community and the Alzheimer’s Association

Learn More

1. Build a support network.

When you’re juggling appointment times and insurance claims, putting a robust support system together might not strike you as the most urgent task. Investing the time to cultivate relationships with people can turn to in times of need will pay dividends. The next time you need a last-minute ride or just someone to listen, you won’t be on your own.

There are many condition-specific support groups and support groups for caregivers generally in person or online. In addition to the encouragement and empathy they provide, support groups can be a helpful source of tips, resources, and recommendations for navigating caregiving.

2. Stay organized.

The backbone of effective caregiving is organization. Keep medical information, appointment schedules, and medication lists in order. Use a planner or a digital service like PicnicHealth to stay on top of your responsibilities. This attention to detail can prevent future complications and reduce day-to-day stress.

3. Explore treatments and clinical trials.

We’ve seen incredible breakthroughs in treatment over the past couple of years, powered by patients and their caregivers participating in research. Stay in the loop about the latest in medical advancements and available resources that could benefit your loved one. Whether it’s a new therapy option or a community service that aids independence, being informed can make a world of difference in the quality of care you provide.

4. Make time for self-care.

It may seem self-centered to focus on self-care—but when you feel good, you can be a better caregiver. Whether it’s exercise, a mindfulness practice, a soak in the bath, or just time to rest when you need it, carve out those moments in the day when you can unwind, reset, and stay healthy mentally and physically. Think of it as building up your reserves of kindness, patience, and understanding—which can only benefit your loved one. No one can pour from an empty cup.

Having trouble managing your loved one's medical records?

Easily manage all of your loved one's medical records and contribute to ongoing Alzheimer's research with PicnicHealth.

Learn More

LC-FAOD Odyssey: A Preliminary Analysis, presented at INFORM 2021

Data from real-world medical records:

(from 13 patients with LC-FAOD)

16 yrs old

Median age at enrollment

38% Female

15 providers / patient

7.5 years of data / patient

Data from patient-reported outcome (PRO) survey

(from 13 patients with LC-FAOD)

We hope you found this session informative! Sign up for PicnicHealth’s Alzheimer’s research program below.

Join Now
Tip: Download or print the poster at the end of this article to review before your next appointment!
However, it's important to consult with a healthcare provider or registered dietitian to determine the appropriate amount of protein for your individual needs. In general, a diet with moderate protein intake (about 0.8 grams per kilogram of body weight per day) is recommended for people with kidney diseases.

Learn more about contributing to IgAN research with PicnicHealth. 

Learn More

Save The Top-10 List

Download this list to save onto your phone or print it out for your fridge!

Download PDF

Keep an Eye on These Test Results

Download this poster to save onto your phone or print it out for your fridge!

Download PDF

Resource Flyer

Explore the essential takeaways from Victoria's Webinar, along with some resources that she shared.

Download PDF

Pre-Appointment Worksheet

Prepare for your loved one's next appointment

Download PDF
A tablet, phone, or laptop with a working camera, microphone, and stable internet connection.
A quiet, distraction-free area with enough space to walk a few steps if applicable.
A chair that you can use during any movements or tasks you’ll be asked to perform.
The tripod mailed to you via Amazon.

What to Expect

Before your video call:

Book Your Assessment
Visit your to-do list on your PicnicHealth Research Dashboard or click the scheduling link sent to your email. Note: Search for “New task for the ORBIT-CIDP Study" to find the video call scheduling link.
Receive Confirmation
Check your email for a confirmation with your scheduled video call time and instructions.

On the day of your video call:

Click on Video Link
Join your personal video call using the link we sent by email, or text message, or find it on your research dashboard.
Meet your nurse
A Registered Nurse (RN) will guide your virtual assessment, which will last about 30 minutes.
Complete the Physical Activity Assessment (INCAT)
The nurse will guide you through questions and, if needed, physical tasks to help researchers gain a deeper understanding of CIDP.
Complete the Movement Assessment (Optional)
If you participate, a nurse will guide you through three short recorded movement activities to complete as best you can:
Chair Task
While seated with your arms crossed over your chest and hands on oppositeshoulders, you’ll be asked to stand up, remain standing for 20 seconds, and then sit back down.
Arm Movement Task
While seated with your arms resting at your sides, you’ll be asked to raise both arms out to the sides until they meet above your head, then lower them back to your lap.
Finger Dexterity Task
While seated, raise your right hand with fingers extended. Touch your thumb to each fingertip in order, then reverse. Repeat with your left hand. This will then be repeated with your left hand.
Earn Compensation

Receive up to $55 for your participation:

  • $25 for completing the Physical Activity Assessment (INCAT).
  • $30 for the Optional Movement Assessment.
Recording: Your research assessment may be recorded to ensure accurate data collection. If you participate in the optional Movement Assessment, it will also be recorded. These recordings may capture your voice and responses, but identifiable information like your face, name, or background will be removed to protect your privacy.
Opt Into the Smart Insole Study Activity
Complete the opt-in survey to confirm your participation.
Receive Your Smart Insoles
Your smart insoles will be shipped to your home via FedEx and should arrive within 1 week.
Create Your Account

You’ll receive an email from Celestra Health with your account details. Follow those steps to set up your account.

  • If you don’t see an email from Celestra Health in your inbox, please check your spam or junk folder.
Download the App
After creating your account, you’ll be directed to a landing page with links to the App Store or Google Play. Use the link to download the correct version of the app for your device.
For illustrative purposes only, your insoles may look different
Log In
Open the app and log in using the email address and password you used when creating your account.
Enable Permissions
  • For iOS users: Enable Motion & Fitness and allow access to Apple Health.
  • For Android users: Enable Activity Recognition permissions.
Connect Your Insoles
Turn on Bluetooth, and follow the app's instructions to connect your smart insoles.
Enable Notifications
Enable push notifications to stay updated on reminders and activity progress.
For illustrative purposes only, your insoles may look different
Start Walking Sessions
When you’re ready to perform a walking session, tap ‘Start’ on the Ad Hoc Walking task card in the app.
Smart insoles are designed to fit comfortably into any pair of closed shoes
Need Help?
Should you need to contact Celestra Health support for any reason, you can submit a ticket through the Help section of the app by tapping the Submit A Ticket card and filling out the form. A Celestra Health representative will typically respond within one business day.
A fully charged device (smartphone, tablet, or laptop) with a working camera, microphone, and stable internet connection.
A quiet, well-lit space that is free from distractions.
Good lighting so your face is clearly visible; having a small flashlight or your phone’s flashlight nearby can help with skin, scalp, or joint checks.
Flexible device positioning so you can easily adjust or prop up your device hands-free if the research staff asks to view specific areas (such as your face, hands, or scalp).
Space to move in case you are briefly asked to stand or walk a few steps.
Your medication information, including your current steroid(s) and BENLYSTA® (belimumab) — either the medication bottles or a list with doses and schedule.
Time to focus without interruptions so the visit can be completed comfortably.
Before Your Video Call:
Schedule your visit
Use the scheduling link on your PicnicHealth Research Dashboard or the link sent to your email.
Tip: Search your inbox for “New task for the BEACON-SLE Study - schedule your remote visit” to find the scheduling email.
Check your confirmation
You’ll receive an email with your appointment time and instructions for joining the video call.
On the Day of Your Video Call:
Join the call
Click the Zoom link sent to you by email or text message, or use the link available on your research dashboard.
Meet with the research staff member
  • They will ask you structured questions about your health and any lupus symptoms you’ve experienced over the past 30 days.
  • If needed, they may guide you through a few simple visual checks (such as looking at your skin, hair, joints, or mouth). You can always tell them if you’re not comfortable with anything.
Receive Compensation
You’ll receive up to $60 for completing your visit.
See More

Related Articles

View All

Take control of your care.

Understand your health clearly. Walk into every appointment prepared.